Data deletion

Last update: September 2026 | CNPJ: 42.801.643/0001-84

This page explains how to request the deletion of your data from Orion CRM, what is deleted, how long it takes, and how to disconnect the Facebook, Instagram and WhatsApp accounts you have linked to the platform.

It complements the Privacy Policy, which remains the main document.

1. How to request deletion

Send an email to privacidade@adventurecreative.com.br with the subject "Data deletion".

So that we can locate the right account and confirm the request is yours, please include:

the login email registered with Orion;
the company name and CNPJ linked to the account;
whether the request is for full deletion of the account or only for specific data (for example, the conversations of one WhatsApp number);
if it is a partial deletion, which data should be deleted.

The request must come from the email registered to the account. If it comes from a different address, we will contact the registered email before deleting anything.

2. What is deleted, and how long it takes

The timeframe is the same as section 5.2 of the Privacy Policy:

from the moment of the request, your data remains available for export for 30 days;
after that period, it is permanently removed from our servers.

What is deleted covers the account data and what was received through the integrations you enabled, including:

registration and platform usage data;
conversations and messages displayed in the inbox, from WhatsApp, Messenger and Instagram Direct;
the name and profile picture of contacts, stored to identify who is talking to you in the inbox;
WhatsApp message templates and the status returned by Meta;
WhatsApp Business number and account data used to operate the connection;
the access tokens of the integrations.

What may be kept: data required to comply with tax and legal obligations, for the period required by law. This is the same reservation already stated in section 5.2 of the Privacy Policy.

Deleting data in Orion does not delete messages on Meta's servers or in the WhatsApp, Messenger or Instagram apps. Those requests must be made to Meta directly.

3. How to disconnect the accounts, without deleting your Orion account

If you only want to stop Orion's access, without deleting the account, disconnection can be done from either side.

3.1 Inside Orion

Facebook and Instagram: Integrations > Instagram and Facebook, and disconnect the account.
WhatsApp Business: Integrations > WhatsApp Business, and the delete button next to the number you want to disconnect.

After disconnection, Orion no longer accesses new data from those accounts.

3.2 On Meta's side

Go to Facebook Settings > Business Integrations, find Orion and remove its access. This revokes the authorisation at the source, regardless of what is configured inside Orion.

4. Contact